Shipping & Returns Policy

Dime Industries Shipping, Delivery & Returns – Fast, Secure & Reliable

At Dime Industries, we're committed to making your shopping experience seamless from checkout to delivery. When you shop at DimeIndustries.shop, every order is carefully processed, securely packaged, and shipped with speed, discretion, and professionalism.

Whether you're purchasing a Dime Cart, Dime Disposable, Dime Pen, or exploring our growing selection of premium products, our goal is to provide reliable shipping, transparent policies, and outstanding customer service every step of the way.

This Shipping & Returns Policy explains everything you need to know about order processing, delivery timelines, shipping methods, tracking, damaged packages, refunds, returns, and exchanges. We believe transparency builds trust, and we're dedicated to providing a shopping experience you can rely on.

Shipping Policy

Where We Ship

Dime Industries currently ships throughout the United States and to many international destinations where our products are legally permitted.

Before placing an order through DimeIndustries.shop, please ensure the products you're purchasing comply with the laws and regulations in your state or country. Customers are responsible for understanding local regulations before ordering.

Dime Industries reserves the right to refuse, cancel, or refund any order that cannot legally be shipped.

Shipping Methods

We offer convenient shipping options designed to get your order to you quickly and securely.

Standard Shipping (2–5 Business Days)

• Available on all qualifying orders

• Full tracking included

• Secure delivery

Express Shipping (6–24 Hours)

• Priority order processing

• Fastest available shipping option

• Real-time tracking

Every shipment includes:

• Order tracking

• Secure packaging

• Discreet shipping

• Adult signature confirmation where required by law

Order Processing

Orders are typically processed within 6–12 hours, Monday through Friday, excluding weekends and public holidays.

Orders placed after 3:00 PM PST may begin processing on the following business day.

After placing your order, you'll receive:

• Order confirmation email

• Shipping confirmation email

• Tracking information once your order has been dispatched

Discreet Packaging

Your privacy matters.

Every order from DimeIndustries.shop is shipped in plain, unbranded packaging without visible logos, product names, or references to the contents of your package.

Whether you've ordered a Dime Cart, Dime Disposable, Dime Pen, or another product from Dime Industries, your shipment is packaged discreetly to protect your privacy.

Shipping Delays & Carrier Issues

Once your order has left our fulfillment facility, it becomes the responsibility of the shipping carrier.

Although Dime Industries works hard to dispatch every order quickly, delivery delays may occasionally occur due to:

• Weather conditions

• Carrier operational delays

• Customs inspections

• Incorrect shipping information

• Transportation disruptions

• Other circumstances beyond our control

If your tracking information has not updated for several days, we recommend contacting the shipping carrier first using your tracking number. You may also contact our support team, and we'll gladly assist with investigating your shipment.

Lost, Stolen & Damaged Packages

Customer satisfaction is one of our highest priorities.

Lost Packages

If your tracking has shown no movement for more than 7 business days, please contact us so we can begin an investigation with the shipping carrier.

Stolen Packages

If tracking shows your order as delivered but you cannot locate it:

• Check around your property.

• Ask neighbors or household members.

• Contact your local delivery office.

If your package still cannot be found, contact our customer support team for further assistance.

Damaged Orders

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photographs of the product

• Photos of the shipping package

• A description of the issue

Depending on the circumstances, we may provide:

• Replacement products

• Store credit

• Eligible refunds

Incorrect Shipping Address

Please carefully review your shipping address before completing checkout.

Dime Industries cannot guarantee reimbursement for orders shipped to an incorrect or incomplete address supplied during checkout.

If you notice an error after placing your order, contact us immediately. If your order has not yet shipped, we'll gladly update the address whenever possible.

Once a package has been shipped, address changes cannot be guaranteed.

Shipping Restrictions

Some products may be subject to federal, state, or local shipping restrictions, including age verification requirements.

Dime Industries complies with all applicable shipping regulations. If a product cannot legally be shipped to your location, you may be notified during checkout and the restricted item removed from your order.

Return Policy

Return Eligibility

Because many of our products are consumable, returns are accepted only under specific circumstances.

Returns may qualify if:

• You received the wrong item.

• Your order arrived damaged.

• Your product is defective upon delivery.

• The item remains unopened and is returned within 7 days of delivery (subject to approval).

For safety and quality reasons, opened, used, or tampered products generally cannot be returned unless there is a verified manufacturing defect.

How to Request a Return

To request a return, please provide:

1. Your order number

2. A description of the issue

3. Photos of the product (if applicable)

4. Delivery date

5. Tracking information

Once approved, we'll provide complete return instructions.

Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer.

Refund Processing

Approved refunds are generally processed within 3–7 business days after returned merchandise has been received and inspected.

Refunds may be issued to:

• Your original payment method

• Store credit

depending on the circumstances.

Please note:

• Original shipping charges are non-refundable.

• Certain returns may be subject to a restocking fee.

• Promotional bundles may be refunded using prorated item values.

Exchanges

We currently do not offer direct product exchanges.

If you ordered the wrong item, please contact our support team to begin a return and place a new order.

Sale & Promotional Items

Products marked as Final Sale, Clearance, or sold as part of promotional offers are not eligible for return unless they arrive damaged or defective.

Customer Support

Our customer support team is available to assist with:

• Shipping questions

• Order tracking

• Returns

• Refunds

• Product inquiries

• General assistance

Email: Coming Soon

Phone: Coming Soon

Most inquiries receive a response within 24 hours. During holidays or periods of high demand, responses may take up to 48 hours.

Legal Disclaimer

Dime Industries complies with all applicable federal, state, and local laws governing the sale, distribution, and shipment of its products.

Customers are responsible for understanding the laws in their jurisdiction before placing an order through DimeIndustries.shop.

We reserve the right to refuse or cancel any order that violates applicable laws, shipping restrictions, or age verification requirements.

By placing an order through DimeIndustries.shop, you acknowledge that you have read and agreed to this Shipping & Returns Policy.

Our Commitment to Every Customer

At Dime Industries, our commitment doesn't end when you complete your purchase. From carefully preparing every package to providing responsive customer support after delivery, we're dedicated to delivering a professional shopping experience built on quality, transparency, and reliability.

Whether you're shopping for a Dime Cart, Dime Disposable, Dime Carts, Dime Pen, or learning more about Dime Industries Rosin, we're committed to providing premium products, secure checkout, fast order processing, discreet shipping, and dependable service.

Thank you for choosing Dime Industries and shopping with DimeIndustries.shop. We appreciate your trust and look forward to serving you with the quality, professionalism, and customer care you deserve.